BEFORE YOU PLACE YOUR ORDER
How much does shipping cost?
Shipping costs vary depending on the shipping destination and the amount you spend for your purchase. Here’s how we break down our shipping prices:

FREE shipping orders over $100
Shipping destination within US: $5.99 and $6.99 for others

All prices are in USD

I’m having issues placing an order.
We’re sorry to hear that you’re unable to place an order. Please contact Customer Service via our official supporting email cs@lovelysew.com and we will work on resolving the issue as quickly as possible

ORDER STATUS QUESTIONS
What is the status of my order?
You can keep track of your order at any time by visiting:https://lovelysew.trackingmore.com

Modifying or changing an order

How do I cancel my order?
To make it easy, please consider the timeline below
Since your order is placed. The fee charged for cancel/change of order.

0-24 hours                               – Free cancel or change order information
24-48 hours                                    – 20% cancellation fee to cover restocking fees
> 48 hours                                       – Cancel: Non-accepted

I used wrong address, can I still change this?
As long as your item is not shipped yet, we can still change this for free in our back end system.


PAYMENT
What payment methods do you accept?

We currently accept the following form of payment:

Credit Cards: We accept Visa, American Express, MasterCard, and Discover
PayPal: PayPal allows members to have a personal account linked to any back account or credit card for easy payment at checkout.

OTHERS
Customized products – I want my photo to be printed on your product. How can?
Of course, we can. The designing fee is FREE. Product costs like normal products we sell.
Please kindly following these steps:

Step 1: Send the photos that you want to customize. Kindly be as descriptive as possible. We do not mean harsh but it will help to make the process shortest.

Step 2: We will review and approve your request or not. If your request is approved, we may contact back and forth to clarify the final design. So please notice your incoming emails from cs@lovelysew.com

Step 3: After confirming the final design, we will give you a product link, you will place your order via that link as usual products. We will process that order as usual.

How do I contact customer support?
We’re happy to answer any questions you may have. Please contact customer service at cs@lovelysew.com